What We Collect and Why We Use It
When you create an account, we collect your name, email address, phone number and the wallet identifier you use — whether that is your DANA account number, OVO-linked phone number or GoPay account. This is the minimum we need to process deposits, verify withdrawals and send
-
1
account notifications. We also collect device data: browser type, operating system and IP address. This helps us detect unusual login attempts and protect your session. When you make a transaction, our payment processor logs the transfer reference from your e-wallet; we store only the reference and
-
2
amount, not your full wallet credentials. If you contact our support team, the conversation log is retained so we can follow up accurately. We do not use your personal data to build advertising profiles or share it with unrelated commercial partners. Access to stored data is
-
3
restricted to staff who need it for account operations, fraud checks or support. Where local law in Indonesia requires us to respond to lawful data requests from authorities, we comply — but only within the scope the law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.